Thank you for shopping with Flamingo Gifts! We are committed to delivering high-quality products. If your order arrives damaged or defective, we offer a replacement under the following conditions.

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✅ Eligibility for Replacement

We provide replacements only for physically damaged or defective items. To request a replacement, please ensure:

✔️ Unboxing video is mandatory – The video must be continuous and clearly show the package being opened and the damage.
✔️ Replacement requests must be made within 3 days of delivery.
✔️ The product must be unused, in original condition, and in original packaging.
✔️ Receipt or proof of purchase is required.
✔️ Sale items are not eligible for replacement.

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📌 What Qualifies as Damage?

• Visible cracks, breakage, or missing parts

• Manufacturing defects affecting functionality

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📞 How to Request a Replacement

You can contact our support team within 3 days of delivery:

📱 WhatsApp: 9603996664
🕘 Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM
💬 Online Chat Available

Please submit the following:

• Order details

• Unboxing video

• Photos of the damaged product

Our team will review your request. Once approved, we will guide you with return and replacement instructions.

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❌ Exemptions (Non-Replaceable Items)

The following items are not eligible for replacement:

• Gift cards

• Complimentary / Free products